FAQs

TL;DR - we help marketing teams run smoothly and do better marketing. We do this through using better technology (specifically, Braze and Talon.One), leading them through migrations and implementations to set them up for success with these platforms, and then we operate as an extension of their teams — helping with the day-to-day execution of their marketing programs. This can range from helping lead large data clean-up projects, to building and deploying multi-channel marketing campaigns, to implementing new integrations, to helping develop their long-term strategy for AI adoption. Typically, we end up jumping in wherever and whenever our clients need us to. You can see what our customers say about us on G2.

We do our best work with marketing teams. More specifically, we usually work hand-in-hand with marketing functions that operate under CRM, loyalty, digital marketing, marketing operations, martech, or lifecycle marketing teams. However, we also shine when it comes to helping marketing teams bridge the gap with other key stakeholders internally — like IT, data, engineering, and e-commerce teams.

We also have a diverse client base across industries — specifically quick service restaurants (QSRs), retail/e-commerce, financial services, fintech, hotels, casinos, cosmetics, media & streaming services, and on-demand (just to name a few). We love being able to use our cross-industry experience to bring new ideas and best practices to our clients.

Our methodology is sort of the 'anti-methodology.' (You might even see us refer to ourselves as the anti-agency sometimes.) No two clients are the same, so we find that rinse and repeat 'methodologies' don't set us up to be the best consultants we can be. Instead, we hire and develop top talent to be able to flex to the needs our clients and come up with thoughtful solutions for their unique problems. Our commitment to having deep expertise in Braze and its integration partners is what sets us apart on being able to execute our solutions. That being said, we do have some common challenges we often help solve for, such as:

- Minimizing disruption during a migration
- Migrating to Braze on an accelerated timeline
- Identifying and unlocking impactful use cases with Braze & Talon.One
- Breaking down siloes (data and team siloes)
- Disjointed campaign processes
- Slow campaign development and deployment
- Extending platform capabilities from Braze
- Implementing new integrations that require cross-functional collaboration

Braze is a customer engagement platform that has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs. Braze empowers marketers to bring their big ideas to life with flexible data architecture and real-time data ingestion and robust cross-channel activation capabilities. After decades of experience working across several major marketing platforms, we've decided to go all-in on Braze because we love the platform and have seen many marketers have great success with it. You can learn more at Braze.com.

Talon.One is a loyalty platform that brings loyalty, promotions, and gamification together in one place for enterprise brands — ultimately empowering companies to build scalable, personalized promotions and loyalty programs. We decided to become experts in Talon.One after hearing time and time again that our customers were struggling with their incumbent loyalty platforms — making it challenging to truly integrate loyalty into their overall customer engagement programs. Talon.One is a top Braze Alloy technology partner. You can learn more about Talon.One on their website.

We are a certified Solutions Partner for both Braze and Talon.One. We work very closely with both of them to help support customers and prospective customers throughout the entire customer lifecycle — from validating use cases in the sales process, to building implementation plans, to helping ensure customers of both platforms get the most possible value out of the platform.

We formally launched our partnership with Braze in spring 2023, and became a leading global partner within 9 months. We're currently an Orbit-level partner, which is the highest attainable tier of partnership as a Braze Alloy solution partner. We are also a global leader in Braze certifications.

We formally launched our partnership with Talon.One in fall 2024.

We're happy to work with you to evaluate if a move to Braze and/or Talon.One makes sense for you — and can help fill in gaps for you in your current platforms while you migrate. However, part of what sets Stitch apart is our commitment to going deep within specific platforms so that we can be the best of the best consultants for brands who use those platforms. While we have a lot of experience across other platforms, we prefer to focus on Braze and Talon.One.

Yes! We love helping prospective clients build the business case for migrating to Braze and Talon.One. One of the ways we can do this is by conducting a Martech Assessment, where we'll dive deep into your existing tech stack, pain points, processes, and goals — and then help determine potential cost savings and identify key use cases that could be unlocked when migrating to one or both of these platforms.

We firmly buy into the belief that jacks of all trades can be masters of none — which is especially true when it comes to enterprise-level marketing technology. Platforms like Braze and Talon.One are mission-critical to the success of the companies that use them. Therefore, these platforms require intentionality to ensure that they're being optimized to maximize impact. This comes from deep expertise and experience within and across the platform. You wouldn't take your Ferrari to a Jiffy Lube, would you?  

Yes! We help brands migrate off their incumbent marketing automation platforms and loyalty platforms to Braze and Talon.One all the time. Reach out to us to learn more.

We are US-based, but many of the brands we work with are global brands. Our HQ is in Indianapolis, Indiana, and about 50% of our team is remote across 20+ US states and Canada. We are currently expanding into Mexico and the United Kingdom as well to support our growing global customer base.

Reach out to our Alliances team and we're happy to chat about whether or not a partnership makes sense.

In short, we're called 'Stitch' because we help marketers stitch together their martech stacks. The word 'stitch' was one we commonly heard in reference to the era of composable tech stacks due to the need for modular systems that need to be seamlessly integrated to work together effectively. A good stitch also helps make things strong and holds them together — which for us, extends beyond well-integrated tech stacks. We also help marketing teams work better together, work more effectively with other teams, and work as an extension of their teams to strengthen their capabilities. Last, there's a human element of something being 'stitched' — and because our people are what ultimately sets us apart, we wanted something that felt like a good blend of technology & human.